About the job

The ideal candidate will be responsible for configuring and troubleshooting(IDC servers ＆network),and to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 1+ years’ of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

work time：

7*24 shift duty （need to work according to the schedule/time sheet 12-14days/per month, 12hours per day-include mealtime）